Services
We plan, consult and support for the highest client satisfaction. A product lifetime long.
Within the scope of an order, we are happy to create implementation concepts and spatial planning models for you. Upon request, we also provide consulting services within the scope of the process and cost optimization in the area of employee locker rooms.
For further information or if you would like a personal consultation, please do not hesitate to contact us at any time.
COMPLEMENTARY SERVICE
Training
By arrangement we provide training either on site or via Skype on how to deal with simple repairs and fault reactions.
Tele-Support
For technical questions, Zippsafe support is available via phone / face time or Skype for real-time support.
Interference reaction
The standard troubleshooting is carried out on working days during business hours (08.00-18.00). An on-site technician is guaranteed within 48 hours
Warranty
The guarantee for malfunctions which are clearly attributable to production faults on the part of Zippsafe AG is 2 years from acceptance by the purchaser.
ADDITIONAL SERVICES
Annual inspection with the following maintenance service:
Cleaning of all surfaces accessible from the outside, including locking bags. If possible, the locking bags are also cleaned from the inside.
Preventive maintenance through onsite functional tests of electronics and mechanics (electronic lock, zipper, and shackle if accessible). If an existing or imminent malfunction is detected, the repair is initiated immediately.
Lubrication of moving components