Service
&
Maintenance

The highest level of user and customer satisfaction is our top priority. For a smooth operation of your Zippsafe systems, various free and optional services are available.

Zippsafe systems are basically maintenance-free. However, careful and regular maintenance can increase the lifespan of individual components. If you have any questions or require further details, please contact us at any time via info@zippsafe.com or phone +41 510 81 00.

COMPLEMENTARY SERVICE

Training
By arrangement we provide training either on site or via Skype on how to deal with simple repairs and fault reactions.

Tele-Support
For technical questions, Zippsafe support is available via phone / face time or Skype for real-time support.

Interference reaction
The standard troubleshooting is carried out on working days during business hours (08.00-18.00). An on-site technician is guaranteed within 48 hours

Warranty
The guarantee for malfunctions which are clearly attributable to production faults on the part of Zippsafe AG is 2 years from acceptance by the purchaser.

ADDITIONAL SERVICES

Annual inspection with the following maintenance service:

  • Cleaning of all surfaces accessible from the outside, including locking bags. If possible, the locking bags are also cleaned from the inside.

  • Preventive maintenance through onsite functional tests of electronics and mechanics (electronic lock, zipper, and shackle if accessible). If an existing or imminent malfunction is detected, the repair is initiated immediately.

  • Lubrication of moving components

If you have any questions or require further details, please contact us at any time at info@zippsafe.com or via phone +41 510 81 00.