TechnicalOperationsSpecialist

Zippsafe is a Swiss startup company with a continuously growing presence in Budapest. With a focus on continuous innovation, we are setting new standards in flexible storage solutions in healthcare. Thanks to the integrated IoT architecture, not only can we achieve significant space savings, but we can also digitize the administrative processes around locker management. Since the launch in 2017, we already have over 30’000 daily users at installations in Switzerland, Germany, Austria, France as well as the USA. Zippsafe currently employs around 60 people at its offices in Zürich, Budapest, Düsseldorf, and New York. Further country subsidiaries are to be established soon. Become part of our success story!

In your role as Technical Operations Specialist, you will be responsible for interesting projects and maintaining configuration as well as excellent communication with stakeholders. We are looking for someone who has a general understanding of on-premise and cloud-based IT infrastructures, and with this help scale up the company to reach 1 million happy users worldwide. Our focus is to enable transformation to space-saving and smart employee locker room solutions, providing the best-in-class user experience for professionals around the world.

Support (~40%)

• Handle 2nd-level tickets (including L1.5 cases)

• Perform technical analysis and troubleshooting

• Communicate with customers and document issues using ticketing tools (e.g. ServiceNow, Odoo, Jira)

• Provide structured technical remote support for on-site deployments

Project & Deployment (~60%)

• Execute defined project tasks and monitor rollout progress

• Coordinate with stakeholders during installations and updates

• Maintain configuration files (CSV, XML, JSON)

• Prepare technical environments (e.g., server setup, database configuration, network/connectivity)

• Perform pre-deployment validation and support field technicians remotely

• Support software rollouts, testing, and documentation (e.g., ZDM, Confluence)

• Assist with firmware/software upgrade planning and documentation

• Collaborate with DevOps, Sales, Engineering, and Product teams to align system setup and feedback processes

• We are a fast-growing scale-up with global expansion ambitions, a young team, and a strong team culture

• We focus on trust and empowerment, giving you a lot of responsibility and the

• appropriate scope to implement your ideas

• We work passionately towards mutual success and celebrate it regularly in local and

• international team-building events

• Flexible working arrangements

• Annual bonus if targets reached

• Fruits and snacks shelf

• First-class office environment

• Opportunity to work abroad e.g. in the Zürich Office

• Home office opportunity up to 2 days per week

Must-have

• Strong Excel skills (especially working with CSV files)

• Fluency in German and English

• Experience in IT support (1st or 2nd level)

• Solid understanding of SQL databases (e.g. MS SQL Server)

• Networking fundamentals (TCP/IP, VPN, port management, Wi-Fi, LAN, LTE)

• Familiarity with Windows Server and IIS

• General understanding of on-premise and cloud-based IT infrastructures

• Structured and independent working style

Nice to have

• Experience with ticketing systems (e.g., Odoo, Jira)

• Basic knowledge of XML and JSON

• Experience with technical documentation and project execution

• Scripting skills (e.g., PowerShell)

• IoT familiarity

• Experience with RFID and web-based systems

Personal Attributes

• Reliable and detail-oriented

• Eager to learn and technically curious

• Communicative, responsible, and a strong team player

Reporting Line

• Reports to: Team Lead ZMS

• Collaborates closely with the Technical Support Engineer