TechnicalOperationsSpecialist
Zippsafe is a Swiss startup company with a continuously growing presence in Budapest. With a focus on continuous innovation, we are setting new standards in flexible storage solutions in healthcare. Thanks to the integrated IoT architecture, not only can we achieve significant space savings, but we can also digitize the administrative processes around locker management. Since the launch in 2017, we already have over 30’000 daily users at installations in Switzerland, Germany, Austria, France as well as the USA. Zippsafe currently employs around 60 people at its offices in Zürich, Budapest, Düsseldorf, and New York. Further country subsidiaries are to be established soon. Become part of our success story!
In your role as Technical Operations Specialist, you will be responsible for interesting projects and maintaining configuration as well as excellent communication with stakeholders. We are looking for someone who has a general understanding of on-premise and cloud-based IT infrastructures, and with this help scale up the company to reach 1 million happy users worldwide. Our focus is to enable transformation to space-saving and smart employee locker room solutions, providing the best-in-class user experience for professionals around the world.
KEY RESPONSIBILITIES
Support (~40%)
Handle 2nd-level tickets (including L1.5 cases)
Perform technical analysis and troubleshooting
Perform solution-oriented communication with our customers
Document issues using ticketing tools (Odoo, Jira)
Provide structured technical remote support for on-site deployments
Project & Deployment (~60%)
Lead the complete customer project lifecycle, steering all phases from the initial kick-off meeting to the final go-live implementation
Act as the central point of contact for stakeholders during installations and updates; collaborate closely with internal DevOps, Sales, Engineering, and Product teams to align system setup and feedback processes
Take charge of technical preparation, including server setup, database configuration, network connectivity, and the maintenance of essential configuration files (CSV, XML, JSON)
Perform all pre-deployment validation, remotely support field technicians, and actively manage software rollouts and testing procedures
Assist with planning and documenting firmware/software upgrades, ensuring all processes are meticulously recorded (e.g., using ZDM, Confluence)
SO WHY US?
We are a fast-growing scale-up with global expansion ambitions, a young team, and a strong team culture
We focus on trust and empowerment, giving you a lot of responsibility and the appropriate scope to implement your ideas
We work passionately towards mutual success and celebrate it regularly in local and international team-building events
Flexible working arrangements
Annual bonus if targets reached
Fruits and snacks shelf
First-class office environment
Opportunity to work abroad e.g. in the Zürich Office
Home office opportunity up to 2 days per week
REQUIREMENTS
Must-have
Strong project management skills
Excellent communication skills, fluency in German and English
Experience in structured and independent IT support (1st or 2nd level)
Networking fundamentals (TCP/IP, VPN, port management, Wi-Fi, LAN)
Familiarity with Windows Server and IIS
General understanding of on-premise and cloud-based IT infrastructures
Nice to have
Basic understanding of SQL databases (e.g. MS SQL Server)
Basic knowledge of XML and JSON
Experience with technical documentation
IoT familiarity
Experience with RFID and web-based systems
Experience with MQTT, SSL certificates, and Azure Cloud
Place of work:1117 Budapest, Alíz utca 4, Office Garden (hybrid)